FREQUENTLY ASKED QUESTIONS

Track your order 24/7

Tips & Helpful Videos

Product FAQs

Q: What do I do if my Calming Cozy™ unexpectedly shuts off or won't turn on (not including auto-off)?

A: If this occurs, simply reset the unit by unplugging it form the outlet, waiting 3 minutes, and plugging it back in.

Q: What if I leave my Calming Cozy™ on by accident?

A: Calming Cozy™ comes with a 2-hour auto-off heat feature, and a 15-minute auto-off for the massage.

Q: Can I sleep with my Calming Cozy™?

A: No, you should not apply your body weight or stand on the pad. Falling asleep with the pad on can cause burns and be a potential fire hazard.

Billing FAQs

Q: When will my account be charged?

A: Your account is never charged until your order ships. If you see any pending charge from Calming Cozy or AS SEEN ON TV ITEM on your account prior to shipping, this is an authorization to ensure the funds are available so your product can ship without delay.

Q: How long will it take for a refund to reflect on my payment method?

A: Once the return is processed, please allow up to 3-5 business days for your refund to apply to your payment method - timing can vary depending upon your banking institution.

Q: Will I be charged tax?

A: Sales tax is collected in select states as required by law.

Shipping FAQs

Q: Will I receive a shipping confirmation?

A: Yes, you will receive a shipping confirmation email with tracking once your order ships, please add calmingcozy@customerstatus.com as a safe sender

Q: Do you offer international shipping?

A: We currently ship to the US, Guam, Puerto Rico, and the US Virgin Islands. Please note that a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.

Order FAQs

Q: How can I check the status of my order?

A: You can check the status of your order 24 hours a day by visiting www.customerstatus.com

Q: What is the Monday Back Guarantee Period?

A: If you are dissatisfied with your purchase for any reason, simply return the product within 365 days of receipt for a full refund of your purchase price, excluding processing and handling.

Q: When does the Money Back Guarantee Period begin?

A: It starts the day your order is delivered.

Q: How do I return my order?

A: To return an item, you must obtain a Return Authorization # (RA#) and return instructions. Please call us, and we will be happy to help you with that. Unauthorized or hand-delivered returns will not be accepted.